On March 18, 2021, Venable was recognized by BTI Consulting Group on its Mad Clientist list as one of the 70 law firms improving client service performance more than all others. According to BTI, top legal decision makers redefine client service based on their needs and circumstances. No matter how quickly things change — clients redefine. This list recognizes firms that employ a combination of keen listening skills and attorney action to deliver excellent client service.
BTI Consulting Group conducts independent research on how clients acquire, manage, and evaluate their professional services providers.