Venable LLP is pleased to announce that partner William T. Russell, associate Michelle Gross, and Wayne Weil, Director of Sourcing and Vendor Management at BlackRock, Inc., will be speaking at the upcoming Sourcing Interests Group (SIG) 2012 Global Sourcing Summit.
11:30 a.m. - 12:30 p.m. (EST) - Measuring Performance in Outsourcing Transactions: Service Levels, Benchmarking and Gain Sharing (CLE Session)
To maximize value in an outsourced arrangement, performance characteristics relevant to the delivery of an overall service must be well understood. Similarly, tools and methodologies to measure such performance should be clearly defined. We will provide tips and guidelines on how to manage risk through the effective use of measurement and monitoring tools, including service levels, service credits and benchmarking service performance and costs.
For additional information, please click here to visit the Sourcing Interests Group website.
About Sourcing Interests Group (SIG)
Sourcing Interests Group (SIG) is a membership organization that has served sourcing and outsourcing professionals from Fortune 500 and Global 1000 companies throughout its 20-year history. SIG is unique in that it blends practitioners, service providers and advisory firms in a non-commercial environment. Members of all types are focused on improving bottom-line performance, quality and customer service through strategic sourcing/procurement and outsourcing initiatives. SIG is acknowledged by many as a world leader in providing an ongoing forum for networking and sharing thought leadership, innovation and “next” practices.