The latest edition of BTI Client Service A-Team 2019 ranked Venable among the top 50 law firms for providing client service excellence. In addition, the firm was recognized in 16 activities of the 17 activities clients consider most important and influential in driving superior client relationships. The report was compiled based on 350 in-depth interviews with legal decision makers of the world's leading organizations.
Published by BTI Consulting, the BTI Client Service A-Team 2019 is a data-driven ranking based solely on in-depth interviews with leading corporate counsel to determine how law firms compare in client service delivery. The analysis is based on a variety of factors, including the understanding of a client's business, legal skills, breadth of services, and anticipation of a client's needs among others. With more than 25 years of research experience, BTI Consulting conducts the only continuous benchmarking study in the legal services industry, examining the market from the client's perspective.