Lily provides support by analyzing and reviewing user profiles, videos, and text-based content, then determining a course of action to keep all parties safe online. She determines which accounts can be cleared or disabled based on data and indicators within the account. She also regularly investigates and resolves issues reported by users or flagged by systems, exploring emerging trends as they arise to create new policies. This proactive data analysis helps to protect users and maintain a safe networking environment. She also compiles and analyzes data to ensure that her team is efficiently and effectively managing cases.