February 17, 2016 - 2:00 PM - 3:00 PM ET

CFPB Complaints, Compliance, and Enforcement: Trends‎ and Tips

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Seasoned compliance officers and in-house regulatory and litigation counsel are constantly having to adapt to the evolving CFPB regulatory and enforcement landscape. This session will highlight notable recent CFPB activity, the increasing need for companies to manage consumer complaints and to understand what they mean, the increasing need to establish a culture of proactive compliance for exams and to avoid enforcement, and what companies can do to get there. Of course, all of this is expected of financial services companies big and small.

This session will provide tips and insight from a compliance thought leader and an attorney who understands the legal decisions that any financial services company or service provider under the CFPB's jurisdiction will have to make.
Topics include:

  • Consumer complaint trends and what the statistics mean
  • Product development, advertising, and fulfillment pitfalls financial services companies should avoid
  • Best practices for exam and investigation responses
  • Factors enforcers consider when opening or closing an investigation and determining whether to bring an enforcement action

Jonathan L. Pompan, Esq., Partner and Co-Chair, Consumer Financial Protection Bureau Task Force, Venable LLP
David Morgan, Chief Revenue Officer, PerformLine, Inc.

*This activity has been approved for Minimum Continuing Legal Education credit by the State Bar of California in the amount of 1.0 hour, of which 1.0 hour applies to the general credit requirement, and by the State Bar of New York in the amount of 1.0 credit hour, of which 1.0 credit hour can be applied toward the Areas of Professional Practice requirement. Venable certifies this activity conforms to the standards for approved education activities prescribed by the rules and regulations of the State Bar of California and State Bar of New York, which govern minimum continuing legal education. Venable is a State Bar of California and State Bar of New York approved MCLE provider.